Automation that stays reliable after launch.
The Reliability Plan is the recurring layer that keeps shipped automation running, monitored, and improving. Three tiers, monthly, no lock-in.
Monitor
We watch your automation and tell you before it breaks.
- ✓ Uptime + failure monitoring on all flows
- ✓ Alert routing to your channel (Slack/Email)
- ✓ Monthly reliability report
- ✓ Up to 2 reactive fixes per month
- ✓ Email support, next-business-day response
Operate
We run it with you: monitoring, maintenance, and a monthly build allowance.
- ✓ Everything in Monitor
- ✓ Proactive maintenance + dependency upgrades
- ✓ Up to 10 hours of build/maintenance per month
- ✓ Priority support, same-day response
- ✓ Quarterly reliability roadmap review
Optimize
A dedicated partner: we own reliability and keep pushing ROI.
- ✓ Everything in Operate
- ✓ Up to 30 hours of build/maintenance per month
- ✓ Dedicated Slack channel, 1-hour response
- ✓ Monthly optimization + cost-reduction review
- ✓ On-call for critical flow incidents
Every tier is monthly and cancelable. Move up or down as your footprint changes.
The Reliability Plan, answered.
What does the Reliability Plan actually cover?
Monitoring, alerting, maintenance, and a monthly allowance of build or fix time. The tier sets how much proactive time you get and the response SLA. It is the recurring layer that keeps shipped automation reliable and improving.
Do I need a Reliability Plan if I just bought a build?
Not mandatory, but recommended. A one-off build ships documented and handed over, so your team can run it. The Reliability Plan is for teams that would rather have us watch it, fix it, and keep improving it, instead of context-switching their own people.
Can I change tiers?
Yes, monthly. Move up or down based on workload. Most clients start on Monitor or Operate and adjust after the first quarter.
Is this a retainer or a support contract?
It is a recurring service with a fixed monthly fee and a defined time/SLA allowance, not hourly billing. Unused build time does not roll over; instead you get the reliability, monitoring, and SLA every month regardless.
Keep your automation running.
Book a fit call and we will recommend the right tier for your footprint.